Applicable to SketchUp Pro 2019, SketchUp Pro 2018, SketchUp Pro 2017, SketchUp Make 2017
Applicable to SunDAT Pro, Standard, & Essential
During installation, if you receive an error message "Unable to Connect Api server"
When logging into SunDAT, if the tool doesn’t allow you to log in even though you are using the correct username and password
Typically this error is due to a firewall or restrictive internet policy keeping SunDAT from accessing certain online data it needs to function.
- If you are on a VPN, disconnect and try to reinstall.
- Contact your IT administrator and ask them to:
- Run the tests here (for installation issues): https://wyday.com/limelm/help/faq/#internet-error
- Ensure that the URLs below are “white-listed” within your organization’s internet policy.
High Priority/Critical URLs
Required by not Critical
If you are still experiencing issues after applying these solutions, please contact SunDAT Support at firstname.lastname@example.org.