Installation

Common Installation problems and troubleshooting solutions

System/Hardware requirements for SunDAT
Applicable to SunDAT Pro and Standard Applicable to SketchUp 2017, 2018, & 2019 SunDAT requires Windows 64-bit.  SketchUp is required to run SunDAT...
Fri, Apr 5, 2019 at 3:51 PM
Cannot install SunDAT
Applicable to SketchUp Pro 2019, SketchUp Pro 2018,  SketchUp Pro 2017, & SketchUp Make 2017 Applicable to SunDAT Pro, Standard, & Essential ...
Thu, May 9, 2019 at 10:23 AM
Can SunDAT run on Mac?
Currently, the SunDAT desktop version is only compatible with computers running Windows.  If you want to just use webservice only, it can run on both Window...
Thu, May 9, 2019 at 10:24 AM
Trial Version
Applicable to SketchUp 2017,2018, & 2019 Applicable to SunDAT Pro & SunDAT Standard FAQ about the trial version of SunDAT: How long is the ...
Mon, Apr 15, 2019 at 2:44 PM
Unable to connect API Server Error
Applicable to SketchUp Pro 2019, SketchUp Pro 2018, SketchUp Pro 2017, SketchUp Make 2017 Applicable to SunDAT Pro, Standard, & Essential Issue: ...
Tue, Sep 10, 2019 at 8:25 AM
I just purchased a license, how do I input my product key?
Thank you for purchasing SunDAT.  There are multiple ways to input your product key If you are trial has expired: 1. Open SunDAT 2. There should be a ...
Thu, Mar 21, 2019 at 5:46 PM
Getting Started Links
Trial Setup: Download and install SketchUp 2018 here: https://www.sketchup.com/download/all Register on the SunDAT website here: https://sundat.ftcsolar...
Tue, Nov 27, 2018 at 10:50 AM
I am transferring to a new computer, what do I do with my SunDAT License?
Applicable to SunDAT Pro and Standard SunDAT licenses are controlled by one user per one machine.  If you are planning to move to a new computer, make s...
Thu, Apr 4, 2019 at 5:41 PM
Do not see SunDAT after I upgraded to SketchUp 2019
Applicable to SunDAT Pro and Standard If you upgraded to SketchUp 2019, you will need to reinstall SunDAT.  You can find the latest version of SunDAT...
Thu, Apr 4, 2019 at 5:45 PM
Error Message "Product Key is already in Use"
Applicable to SketchUp 2017, 2018, 2019 Applicable to SunDAT Pro, SunDAT Standard, SunDAT Essential Issue: When trying to install SunDAT or open SunDA...
Mon, Apr 15, 2019 at 3:48 PM